Question 1

How do I submit a support ticket to VerifyAfrica?

Accepted Answer

You can submit a support ticket through the support form on this page. Provide your name, email, company, and a detailed description of your issue. Our team will respond within one business day.

Question 2

What is the typical response time for support requests?

Accepted Answer

Standard support requests are addressed within 1 business day. Enterprise clients with priority support agreements receive responses within 4 hours during business hours.

Question 3

Where can I find the VerifyAfrica API documentation?

Accepted Answer

Full API documentation, including endpoint references, authentication guides, and code examples in multiple languages, is available at verifyafrica.io/docs.

Question 4

How do I get sandbox credentials to test the VerifyAfrica API?

Accepted Answer

Sandbox credentials are available upon request. Contact our team through the support form or at dev@verifyafrica.io and we will provision your test environment within one business day.

Question 5

What should I do if a verification check returns an unexpected result?

Accepted Answer

If a verification returns an unexpected result, review the response payload for error codes and messages, then consult our API documentation. If the issue persists, submit a support ticket with your request ID and expected vs. actual response so our team can investigate.

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